Holiday Inn Basildon, an IHG Hotel
ゲストの声
Thorrowgood
2024年7月
I was treated like a VIP!! I spent almost 3 weeks here while visiting my daughter.
Julie
2025年1月
Excellently placed for us for visiting family and friends Friendly and helpful staff Great breakfast choices, especially as one of our party is coeliac , the restaurant staff remembered this on our second morning and brought him gluten free sausages and toast
Jill
2024年7月
Walked in front door and staff called out and said Hi Welcome Holiday Inn. Possibly friendliest hotel ever stayed in. With over30 yrs as a travel agent in my past I have stayed in a lot hotels. Room spacious and bathroom good size with bath and large counter for items. Dined in hotel last night curry was very good and reasonably priced. Think £16 I’ve re booked for Dec.
Miss
2024年11月
stayed at a number of places during 2 month stay in UK and can say without a doubt this property had THE best customer service I experienced. Booked an accessible room only to discover there was shower over the bath which i used once but felt very unsafe - so requested to be moved to 'mainstream' room as i would only be able to have a wash NOT a shower .. it happens .. At this point the operations manager was involved and tbh I doubt i have ever met anyone in hospitality more capable. of course the issue of shower over the bath could not be resolved but every effort was made to ensure my stay was as comfortable as possible - thanks Christy .. just amazing
Shirli
2024年10月
If you’re a member of IHG the car park is free. Able to cater for food allergies/intolerances. Staff friendly and helpful. Breakfasts good quality and catered for all needs. Bar food well catered. Good seating areas. Bedroom had tea/coffee facilities with good sized silent room fridge. All linen clean.
Sally
2024年9月
I stayed over as we had a family event on. Firstly, the staff are so friendly, polite and helpful as soon as you walk through the door. The room was a good size , very clean and comfortable. The bed is one of the most comfortable ever. Didn't want to get up for the delicious breakfast the next morning. Lots of variety at breakfast and lovely quality. Having stayed at a number of Holiday Inns, this stands out as one of the best. I liked that this is very family-friendly and with a great atmosphere. The staff never seemed to stop, but always a smile. The price I paid for the night was exceptional value for money. Have stayed before and would definitely like to stay again. Our family was very impressed with our event as well as the service we received. Thank you all.
Margaret
2024年9月
Good sized room and comfortable bed. Powerful over bath shower. Basic tea/coffee making facilities - no biscuits! Breakfast - continental and cooked all fine and plentiful. Very welcoming staff at reception and friendly helpful in restaurant at breakfast. Location fine for our one night stay after RHS Hyde Hall visit and leaving for home next day. Plenty of meal and entertainment options on the retail/leisure site - or could have eaten in the evening at the hotel. We at at the Turkish restaurant in the entertainment centre - huge place, very welcoming and good meal. Car parking immediately in front of hotel, charged £12 for our stay from 5.30 pm to 10.30 am the next day. Charging is 'dynamic' apparently - maybe cheaper/free if IHG member????
Sue
2024年9月
We were guest for a wedding and Pedro the night manager went out of his way to make our stay comfortable thanks Pedro you made our day Changing rooms to suit the needs of some of the guest waa done with compassion understanding and a lot of support the night team have great problem solving skills and gentle calm approach they went over and above to resolve complex things thank you Exceptional.stay
Esther
2024年9月
The staff were very friendly and so helpful. I use crutches and they offered to have breakfast brought down to me so I didn't have to use the stairs.
Helen
2025年2月
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